Posted by Anonymous
Im 45 years old, been buying parts commercially from you for 25 years, in umatilla fl. I, nor any member of my family will ever purchase parts again from advance. We have spent a very large sum over the years as a commercial customer. To my reason. The waterpump went out on my dodge diesel pickup, in leesburg florida. Stopped in local store just off main street, was supposed to be commercial store. Purchased water pump, and i have a carquest lifetime warrenty serpentine belt that the older gentleman would not honor, told me i had to go to store of purchase to exchange the belt. What is the point in guaranteeing a part if your stores will not honor them. Im sorry customer service doesnt matter in the big box auto parts world, but in my business it still does. I cant have a relationship with a business that doesnt have my back.