Advance Auto Parts Customer Service

User Reviews, Ratings and Comments



Advance Auto Parts customer service is ranked #113 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 55.45 out of a possible 200 based upon 473 ratings. This score rates Advance Auto Parts customer service and customer support as Disappointing.

NEGATIVE Comments

381 Negative Comments out of 473 Total Comments is 80.55%.

POSITIVE Comments

92 Positive Comments out of 473 Total Comments is 19.45%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Advance Auto Parts

    Customer Service Scoreboard

    • 55.45 Overall Rating
      (out of 200 possible)
    • 381 negative comments (80.55%)
    • 92 positive comments (19.45%)
    • 15 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.0 Issue Resolution
    • 4.0 Reachability
    • 3.1 Cancellation
    • 3.9 Friendliness
    • 4.0 Product Knowledge

Add your review!

Posted by Anonymous


Im 45 years old, been buying parts commercially from you for 25 years, in umatilla fl. I, nor any member of my family will ever purchase parts again from advance. We have spent a very large sum over the years as a commercial customer. To my reason. The waterpump went out on my dodge diesel pickup, in leesburg florida. Stopped in local store just off main street, was supposed to be commercial store. Purchased water pump, and i have a carquest lifetime warrenty serpentine belt that the older gentleman would not honor, told me i had to go to store of purchase to exchange the belt. What is the point in guaranteeing a part if your stores will not honor them. Im sorry customer service doesnt matter in the big box auto parts world, but in my business it still does. I cant have a relationship with a business that doesnt have my back.

Posted by junk


I just wanted to give everyone a heads-up; the store at 2842 E State St, in Salem Ohio is being managed by an individual name Chip who has to be the absolute worst representation of an employee for the Advance Auto Parts Company in my professional opinion, Chip was not only rude and not very helpful with my missing online order pick-up, but as I was leaving the store, he had the audacity to call me an a$$hole just as I had stepped out onto the concrete sidewalk in front of the store, when I heard what Chip had said behind my back, I turned around and walked right back into the store and confronted him, I asked him what he thought gave him the right to call me a paying customer, an a$$hole and then I said that I wanted to speak to the manager, Chip sarcastically replied that he was the manager and that he could do whatever he wanted in his store, and he then stated that if he wanted to he could even throw me out of his store, I laughed at him and said that I would love to see him try (as I clearly had at least 100 pounds and 6 inches over him), and then I asked him what his name was, he arrogantly pulled his jacket to the side to reveal the name Chip without even saying a word, at which time I told him I would be reporting this incident to the corporate office, this is a perfect example of power going straight to some ones head, as Chip clearly has a Napoleon complex to compensate for his very short stature, and ironically Chip seems to have a huge chip on his shoulder when dealing with paying customers, I am not sure if Chip just treats online order customers this way, or if he treats all the customers he deals with in this manner, but I know I cannot be the only person who has complained about this individual, I do not care if I was the absolute worst customer to have ever walk into that store, I will admit that I was obviously upset because my order was missing and I had wasted a hour of my time to drive there to pick up my order (a half hour each way), and I definitely expressed my displeasure to Chip when he said without an order number, I cannot help you, so just drive home and get it, and then come back, really, that's how you deal with an upset customer??? I have previously been a store manager in the automotive parts industry, and regardless of what I may have said or done during our interaction prior to me attempting to leave the store, professionalism dictates that Chip had absolutely no right to call me an a$$hole or treat me the way he did, Chip is without a doubt the absolute worst example of customer service I have come across in a very long time

Posted by Anonymous


To whom it may concern, my name is David Munchinski recently(sunday)purchased an alternator from your store in.i placed my order online, then picked it up shortly thereafter..i brought my core with me...i was charged 132.00 for alternator and core. I had an online coupon for 20% off....the price for alternator ended up at 91.00 and change...my card notified me i would be reciecing 58.00 credit for the core charge..so my final price for the alternator was 77 dollars...my order was for a 2000 toyota 4 runner 3.4l v-6....the employee gave me the wrong alternator!! Even though i had the core there and it looked different, he said not all manufacturers look exactly alike...i took it home teied to install it, and it didnt fit...when i went to return it, the manager informed me that the alternator i was given was less expensive than the proper alternator and i owed them 40 more dollars!.. So, even though i filled everything out on the online ordering properly, i had an alternatorin which i was happy with the price, and already paid for, this employee charged me another 40 dollars, because the other employee gave me the wrong alternator!!!! A Month or so ago the same exact thing happened when i ordered brake pads and rotors...i bought one thing off line, i was given the wrong part, then im told that the stores do not honor the online prices!!!! I have been a loyal customer for over 15 years..honestly, im disgusted with advanced autos customer service, and the total lack of continuity between the online ordering and in store purchases,on top of everything, your store manager would not allow me to return the alternator (which was installed for a total of literally 10 minutes..the alternator was never my problem it was a loose wire!) I just wanted my core back,as it wasnt the problem after all....everything all said and done, i spent 132 dollars initially on my card, i am supposed to get a credit for 55, then i had to give another 40 just to recieve what they should have given me in the first place!! I thought the first time this happened was a fluke, but obviously not, advanced auto and their unprofessionalisn has lost a customer for life!! And i am going to also completely blast advanced auto parts on facebook, advanced auto will loose many thousands of dollars from lost sales all because of sub par customer service and poor personnel...i dont see why i should have to pay for one of your employees mistakes, and this has followed a pattern...this needs remedied.. Your time is appreciated, David Munchinski

Posted by Ranger 57


I went to the Advance Auto in Aliquippa, PA. I would recommend anyone that shops there not to discuss anything auto related to their general manager, Paul. He has no knowledge of any vehicle operations and told me I had an issue w my alternator, after I had the battery diagnosed by my mechanic and even had the Advance Auto use their own equipment and the battery was shown to be a bad battery. He told me that he would bet my pay check that my alternator was the problem and was completely rude to me- my mechanic said there was no way for them to even test the alternator in my vehicle because the battery would not hold a charge to get a reading -The employee that tested the battery said they couldn’t check the alternator because there’s no charge to my battery I had to keep jumping to even get to the store- the main problem was he was trying to find a way out of honoring my warranty for my battery which I had a 3 year warranty - and I only had the battery for a year and had all the issues and towing expenses because of the battery - so dealing w a mouthy general manager that says he would bet he paycheck my alternator was bad and after my mechanic shop and their own employee said the same as my shop after testing my battery I would recommend to anyone that has to shop there to make sure to have anyone but Paul the general manager wait on u and help u w ur vehicles -

Posted by Anonymous


Hi My name is Mark A Bradley and I live at 1646 Airport Drive in Mechanicsburg, PA 17050. First things first. I am 62 years old and have been a loyal customer to Advance Auto all of my life. You can pull up my information as proof. You will see the amount of money I have spent on parts and have Never had a problem until last night. My car battery went bad and I visited one of your stores in Enola PA. Store 511 North Enola Road 17025. The salesman name was Derek W. I purchased a Btry-plat AGM Atoc 10310832 34 AGM for $ 171.99. I measured the battery in my car and got the new battery and took it home. I told the salesman Derek that I would install the battery due to the weather was below freezing and although the store stated they will install the new battery per police I had a garage and felt pity on the salesman getting frozen installing it. This can all be verified by the salesman if called. After removing the battery from the car I noticed the neg and pos posts were on the wrong side of the battery so I quickly returned the battery within 10 minutes. Also verified by the salesman. The posts still had the plastic covering on it that were not removed. I asked for the battery to be replaced with the same battery with the posts on the correct side and was refused. Derek stated once I left the store the battery could not be replaced. I all but begged and was refused. I was told by Derek that I needed to purchase another battery for $ 171. 99 and basically eat the old battery. I mentioned it was my fault that the battery was purchased with the posts on the wrong side however it was literally 10 minutes and the battery was not installed in the car. He told me this transaction was final and although it was only 10 min it did not matter. The attitude began at this point. He told me I made the mistake and that was the end. I politely asked another man behind the coulter to help me and he stated he had to listen to the manager Derik. I asked Derek to look at the battery and he walked away from me. I had to replace the wires from the battery to the starter and also the ground wire which was expensive and time consuming in 10 degree weather for at least an hour. I was told that one of the servicemen behind the counter just had to work outside in the cold and if he could do this so could I. This can be verified with a call to the store.

Now, being a professional in a hospital and dealing with people, I would have never done this to anyone. Derik was ignorant and did not care if I made a mistake at all getting the wrong battery. He stated this is policy and walked away and waited on other customers. I cannot believe this manager acted the way he did to a customer. That is a lot of money and to state You just need to purchase a another battery for all but 200.00 is totally ridiculous. I do understand police however to also state it cannot be exchanged for the correct battery and I can call corporate if I chose to was point blank ignorant. So the job was completed and it does work so now this is completed. I just wanted to allow you at corporate to understand this transaction and hopefully it makes it to someone that will actually care for a customer. I hope this letter is read by someone in charge an this does not happen to others.

Mark

Posted by Scott


I purchased a fuel injector/spider for my 2000 Chevrolet k 2500 4x4 cost me 300 and some change it has a 5 yr warranty but win I tryed to get it warranted Advance Auto Parts Has no record of me my phone number or any sale of this item told me I had to have a recite this is BS every one knows the recites fade away and you can't read them that is why you ask for my information phone name and put in computer but come to find out you erase info after 6 moths this is a crime and I am pissed I went on face book asking every one who has had this problem to respond tell me there nightmare with ADVACE AUTO PARTS AND TO BOYCOTT YOUR LIEING NO GOOD CHEATING ASSES I PAYED EXYRA DO THIS WARRANTY AND GOT ROBBED AND DON'T LIKE IT ONE BIT 300 IS NO CHUMP CHANGE AND IF THIS IS HOW YOU ARE GOING TO OPETATE I HOP THE BOYCOTT TAKES YOU DOWN LIKE THE NFL, PISSED OFF IN TEXAS

Posted by Anonymous


Hello i brought a fuel pump from your your store in jax,fl and returned the old one an got refund....well i took pump to chevy and they say pump is defective...its been less than thirty days and im trying to figure out why they wont let me return defective part and exchange for new one to your store on cassat and or the hub on atlantic blvd in jax,fl....account is under imc and pump was purchased the 16th or 17th of december

Posted by Steve Winter


Beware of Advance Auto. The scam works like this: I purchased what was being advertised as a LIFETIME WARRANTY alternator assuming that it would be of very high quality. It didn't last 3000 miles before failing. Of course they cheerfully replaced it with another LIFETIME WARRANTY alternator for free except NOT the LABOR to install which was more than the alternator. So now I have an unreliable sub standard alternator in my car because I made the mistake of choosing Advance Auto in spite of warnings. Their LIFETIME WARRANTY doesn't make their products any less sub standard. Don't make the mistake that I did.

Posted by negotiator35


will never step in a advance auto again, i used to buy alot of engines from them but if there's a problem they don't want to pay any labor claim. i also show my dd214 to get military discount and i went in and one said it was no good so i use a different parts store now. have no problems there. like i
said i will never step in a advance auto and will never install a part bought from them.

Posted by Anonymous


I stopped at your Oak Hill West Virginia store the other day to get a replacement break light bulb for my daughters car. I took them home and discovered I had purchased the wrong bulbs. I sent my daughter to exchange them while at the store she asked if they would put it in for her. She told me that the man was extremely rude disrespectful and nasty with her. I won't be doing any more business with your stores due to this incident. Lucky I didn't return to the store and give this disrespectful jerk a lesson in manners. TAKE ME OFF OF YOUR MAILING LIST. CGTW

Posted by Anonymous


DON'T BUY AT STAFFORD STORE 444 Garrisonville Rd. My es-husband have a REALLY BAD experience with a ignorant hispanic men who works there, he was at the store today 10/11/2016. My ex was trying to buy some rain guards for his car, but unfortunately he has Brain Cancer and his thinking takes time to assimilate what he need or want he was walking around looking for the parts and the ignorant hispanic thought he was a thief, my ex left the store without buying anything and the retarded latino take my ex car plates and call the police. The officer show at our house, he was very kind when I explained to him my ex problem, my ex never stole anything in his entire life. The people who will go to that store need to dress nice and elegant an order to avoid being treated as criminal. The owner of the store need to instruct how to deal with people who do not look ordinary especially among people of the same language.

Posted by Mike


Sold defective alternator and would not refund despite having a receipt and on the same day as purchase. Avoid this scam company like the plague.

Posted by [email protected]


Hi I been shopping at your store for over 10 years on quarry street in fall River mass I Owen one of you biggest accounts store has but it's all going to change and you Spanish speaking manager can't read return slips don't do nothing but hide in back behind shelfs with radio on and don't do nothing but right up employees for going beyond there jobs and talk to them with disrespect I would never give another dime of my money and my other garage body's in fall River will follow we are all friends in this city we won't stand for the store Manger and district Manger to be best friends and right pep up for doing work and cleaning and fix cars while he can't even barley speak English you guys have 2 employees that work in hole store I go in there 5 times a day and see it all day if you ask any account you can call from list and ask who's the most important employees they will tell you cliff correlation and Zack from buisness accounts and I no for fact they are both quiting your company and I will give cliff correia a job and my brother owner of fall River first ford I will get Zack in to that line of work and when you see business accounts go down you guys no why your district Manger and store Manger are best friends and should not mix business and pleaser and then right up hard working people you guys deserve to louse your business accounts maybe then you would hire the right pep for job and that Porteran guy isn't the guy can't read or exchange just likes to right up hard workers and if he comes work at orileys that's cliff correIA I will take all my business and accounts to them he's been good at finding and locating parts since he's worked for you guys over 8 years so I'll stick to what I see and belive you guys should test the Manger and test cliff correIA I bet the Manger will not even come close to even come near to cliffs skills and I hope some one dose some thing about this by next Friday my business will no longer be with quarry street fall River will be with orileys if cliff quits thank you

Posted by Fed up with this store


Went to return a switch I bought 90 days ago. Today is the 90th day. They said it's been 90 days and now won't give me a refund. THEY are the ones who sold me the wrong part. Don't even try the chat no one makes any sense. Lost my business. What a joke. Store #05462.

Posted by thomasz28


I am filing a complaint against store #7196 Station Ave. Yarmouth MA. I have been ignored and mistreated by an employee several times. Sean, has left me waiting for 3 to 5 minutes at times when the store was empty standing 1 counter away from me. And when I finally spoke up for help he was demeaning, rude and combative. I filed a complaint with the manager Pete who has done nothing about the issue.

Posted by Upset customer


I have been dealing with Advanced Auto for years,l went to the store I bought it from and had my recipient to show the sales person (William) that I purchased it and I wanted a refund and it wasn't damage or tampered with and he told me he couldn't take back used product then he Said he could give me a store credit.Yes I was upset.This was only an air pump I got from the store on memorial Dr the pump was long enough

Posted by Hate Shopping At Advance


I usually buy my parts from store 5941 in demopolis, al but never again. Greg and Jeffrey have ruined me shopping there. They are very rude and will completely look over you even if you have been standing in line for 10 mins. They don't want to help you and to make sure they don't help you, they'll call another person all the way from the back. I don't see how these two are even managers, they need to be fired

Posted by Anonymous


Advanced Auto stole all a lot of money from me. They sold me wrong part then refused to refund or give me correct part. I'm a disabled man who is limited on funds. I can't just go somewhere else. I have to wait for a month, now with out a car because they took my money. Shame on them. Please never do business with that evil company

Posted by NEVER CUSTOMER AGAIN


All That I Spoke To. Refused To Give Me Correct Part Because I Had No No Id. Sold Me Wrong Parts So I Just Left Them There. Had No Need For Work Parts. They Stole My Money

Posted by Arthur tuabman


Store 8055 Corporate really needs to address the Manager Tony!!! He has embarrassed me many times with his rude and very harsh approach to Customers and mainly the employees. It's is amazing he is still manager much less a Advance Employee. When I come in to buy something I avoid him. He is ruining the business there. I'm sure there is another manager that could take his place and move him to another store of even give him a few weeks off and retrain him in diversity. It seems he is Angry and pissed all the time. I've been buy parts at advance for many years and have never encountered this type of management at any other store. If this isn't addressed I will be utilizing other auto parts stores in the area.

Posted by Anonymous


The Batavia, NY store has always been a hassle to deal with so I have switched my business to Autozone. The online prices are not the same as the store prices and the employees are not very helpful or trained. I was told by someone in "customer service" that the online store is totally different than the brick and mortar stores and therefore the prices are always different. Does that make any sense? If you see an ad for auto parts on their website and then get charged more in the store, how can they expect customers to keep buying there? Save the time, hassle and money and do not shop online or buy from Advance Auto.

Posted by Bobby


The first time I called who ever answered the phone hang up on me then when I called back Larry put me on hold then his supervisor answered the phone and made excuses for what happened then I got hung up on again. There is only two people that work at that store that I can deal with and that is John and Lee . I have a commercial account with them and I do not appreciate the way the employees That work weekends treat me.

Posted by Anonymous


I purchased two window wipers and asked the employee if he could install for me and he told me they didn't do that there. I informed him that there was a sign on the window that read Free wiper installation. He told me that there was no sign and I had to walk him outside and show him before he decided to do it. I'm not sure if it was my skin color or he just didn't want to do it but I will make sure no one in my car club or neighbors come to this store again!

Posted by Discrimination issue


On Friday, June 24th, 2016 I went to the Advance Auto Parts store #1605 which located in 1401 Pulaski Highway, Edgewood, MD 21040 to pick a parts ordered for my car. I waited a few minutes until the salesperson has finished talking on the phone and approached said that I want to take my order and showed him a copy of the order №60591359. During next 10-15 minutes he has checked something, and I offered to him my ID if necessary. He was quite rudely replied that it is not a necessary, and if need be, he will ask ... I did not say anything because I thought that a man has not a very good day… After a few minutes he asked me something very quiet, but I did not understand and asked him to repeat again. Upon hearing my English accent, he turned back to me and spoke to the chief with a request to deal with me, since I did not understand anything and he cannot speak with me at all. He handled the demonstrators roughly and naked aggression. He’s name was Robert Amoroso. I told his manager that if the English is not my native language but I’m speaking with confidence and during many years of working in the US Department of Defense I've never had problems with understanding my accent. And moreover, even if I do not understand something, he must be repeating as many times as necessary, because I’m still client and came in this store for service ... I guess it was an explicit expression discrimination that should NOT be inherent in US country, and in the Advance Auto Parts stores as well. Over twenty years of my life in the US I have never get such rudeness as in your store, THAT WAS THE LAST TIME I SHOPPED AT ADVANCE AUTO PARTS. I have to tell others in Facebook, Twitter, Google+ and YouTube about my experience there at that particular store with this particular employee. Best regards, L. Shats

Posted by Anonymous


I'm sick of the advace auto on morton and blue hill every time i go in i got to fight for my spot its like all the cashier are either lazy or blind or stupid and i live around there before its was advace auto i like it then it was a real business then its crap now i will never go back there and its funny its a skip and hop away from my house but i value customer service never again

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Posted by Anonymous


so many times you get horrible complaints i want to make it be known that i was at the Carnegie store in Pittsburgh, Pa. yesterday to replace batteries in my garage door opener A young man David was amazing he was on the phone multi tasking with questions from other employees and helping me Hes amazing and kind and very knowledgeable. Never been so pleased with any customer service like he gave me.

Posted by LLC


Employees were not friendly and courteous and has no knowledge on parts.Tell them exaxtly what I want and they still sold me the wrong items. Employees was aware of the promotion and fully aware of the term and condition for $30.00 purchase and get $5.00 off on your next $20.00 purchase. However, they purposely not telling you nor registed your email address on your first purchase to get the promotion.

Posted by Anonymous


At the Niles,Mi. 49120 Advance Auto. Mitch and
Rachel waited on me and my wife. They both were wonderful and we'll deserving to contact their employer and let you know they both are asset to the company.

Posted by #1017 St. Mary's is the best


We were away from home for the weekend when we experienced alternator and battery issue. We stopped at store #1017 in St. Mary's, Oh for help. From the moment we walked through the door the entire staff was so friendly and helpful. We purchased the parts needed and John and a female employee,( so sorry, I did not catch her name) helped me get the parts replaced and got us on our way. I think John and his entire staff deserve a customer service award, your company should be very proud of this great bunch of wonderful people, and please know that they showed the the true meaning of outstanding customer service. Thank you to all at store #1017 in St. Mary's, Ohio...

Posted by Anonymous


Please have a talk with the bald headed gentleman working in your Peachtree Pkwy (store 8182) about how to speak correctly to customers. I live in the local area so I always stop at this Advance Auto store whenever I need anything. My wifes Highlander is showing the check engine light. I stopped in at Advanced Auto a little over an hour ago. When I went to the counter one of the employees (white male bald) pointed his finger at me and asked "What do you need". I was kind of shocked since I am generally greeted with a "Sir" or "may I help you" so I asked if they would check my "check engine" light and let me know what code was being returned but before I could even finish my sentence I was loudly told "No". I felt a little disrespected in front of the other customers. I wasn't sure if had angered this man or what? So I tried again to explain that all I need are the codes but again he interrupted me and said Advance Auto doesn't do that anymore. At this point I was angry and just left. As a matter of fact I went straight to the O'Reilly's Auto on Atlanta Hwy and they checked the codes for me...and they were very polite.

Posted by Anonymous


Chris, an employee at your Highland City store in Florida deserves to be recognized for being so courteous and helpful.

Posted by Anonymous


last night I was in purchase ny my daughter had mechanical problems needed parts for car. Hector one of the employees waited for me to pick up parts even though he had to close the store at 6:00 p.m. now that's customer service thank you Hector!!!

Posted by Anonymous


I visited the Rosehill Shopping Center store in Alexandria Va on 4/14/16 early afternoon. There was a lady and gentleman who helped me tremendously!! I live in Maryland, but I travel to this store because the employees are very kind. I would like to thank the two employees who helped me on April 14th once again. I appreciate you😇

Posted by charlie


on nov 27 2015. i visited the store in clemson . i walked in i was greeted a good morning and a smile saying welcome to advance . they were three women there .(anitha) i think) the one that greeted me was working out on the sales floor but stopped to attend to me . phones started ringing and other customers started coming in the two other ladies started helping people and answering phones .the lady that was helping still greeted each customer with a friendly smile while i was deciding all the choices she gave me .one of the other ladies needed her help several times and she helped her with ease and no complaint at all still made everyone there feel welcome .bottom line . will always go back, best customer service i have had in 15 years or longer from any retail store i have been in,,,, very knowledgeable on task, parts, cars, and great leadership skills . she looked like she was enjoying her job and proud to be there . best part is their people in clemson sc ...

Posted by broke down in Philly


I would like to say that I believe the employees at advanced auto store went above the call of duty to help me. I am from Georgia, and my car broke down in Philadelphia. Well on the phone I spoke to fatu, and the customer service was great polite. She offered the service of having the part delivered to me so I would not have to try and take a cab around a town I do not know. And last but not least, the very courteous driver Dorcas that delivered my part. I just want to say thank you.

Posted by HappyCustomer4life


If you are looking for a knowledgeable and helpful experience go to the West Fletcher store in Tampa. I unfortunately had an issue with my battery and was not looking forward to paying for a new one. Then I was fortunate enough to have Matt assist me. He offered to replace the battery for me, and finished the job quickly and professionally. On top of that he taught me a few things about batteries. I lefleft the store smiling and hope he receives credit for his work ethic. I will definitely drive across town to deal with this exceptional employee at this location. Thanks again Matt!

Posted by danny goff


I went in to the xenia ohio store and alec johnson an employee was very helpful he double checked my parts before I left and made sure they were right. He was very nice.

Posted by [email protected]


We have shopped at the store in xenia ohio and they are a guy named alec johnson that works there hevis a great employee. He helps you find the part you need and even double checks them before you leave the store. He is always freindly and nice 5o you.j

Posted by ortiz


I have been to alot of advanced auto part stores in ohio the workers were always nice friendly helpful.never had no problems at any ohio store.if one couldnt find what i needed they got somebody to help find the part.verry nice workers always there to help id say shelby ohio had the best and cleanest store out of all the stores i been to.

Posted by Neutral Party


I've read through most of the negative and positive comments, as well as the employee comments and I just wanted to say for the one's that posted negative comments regarding warranty claims, Advance has a page on their website, that explains the warranties in full. The most common two, batteries and brakes, I personally make sure my customers understand before they walk out of the door.

Batteries (depending on AGM Gold, Gold, Silver, or Automotive (Economy)) are warrantied for the time period specified AFTER the battery is determined defective by the store, which in most cases, involves us testing, then charging, then retesting. At that point, we are able to diagnose whether it's the battery or something else. Personally, I have no problems warranting a defective part, but I don't want to warranty something that isn't the problem and isn't going to help the customer in the end, and will just cost the customer more time and aggravation, and I will fully admit, I've had customers get mad at me because I wouldn't warranty a battery that was still good only to have them to take it to a garage and have the garage determine it was something else. Nearly each time, that customer came back, apologized and made repeat visits asking specifically for me. It is also a ONE time replacement. The warranty doesn't start over just because you got a new battery under warranty.

As for brakes, all of our brake pads/shoes, (Economy, Silver, Gold, Platinum, and Wagners) are a LIMITED Lifetime replacement. That doesn't mean you get new pads/shoes when they wear down, because brakes are MADE to wear over time. Any one with basic brake knowledge knows that you lose a thin layer of pad material every time you touch the brakes. The warranty will, however, cover any defects (pad coming off backing, cracks, chunks missing, etc.) and PREMATURE wear. So if after a month of use they wear down, and the caliper or rotor isn't at fault, sure we will replace them. But if the caliper or rotor was to cause the premature wear, then no, we won't cover them because it isn't the fault of the pad. That's why we try and get customers to buy those little project packs of caliper grease. So you can lube up the slides so you don't have to go back in and tear the brakes out again because the caliper was sticking or seized.

The rotors are a 2 year replacement against DEFECTS. Again, if it were to crack, chip, etc. we warranty it. Not because it wears down.

There are days were I wish some of the customers I met would stick themselves behind the counter once so they can see how unfair they treat people sometimes.

No one is perfect. Every store, every employee, even myself and every customer will make a mistake. I treat my customers they way I want to be treated because that's how I was taught. But if I'm polite and customer is rude and pushes my button too far, I tell them I'm sorry they feel that way, have a nice day, and I walk away.

With all that said, I've worked for Advance for 3 years now, and I honestly genuinely enjoy the job. The only gripe I have is the poor pay the company gives to their "valued" employees. They expect people to want to work minimum wage or just above it and it won't happen. Especially where I live. Why should they work in retail getting $7.25-$8 an hour when the factories around us are starting you out at $12-15 an hour, no experience necessary. The jobs are different yes, but the actual work load is about the same.

Posted by Anonymous


seems like only on person at the store in clayton ga. knows anything about the basics of cars.
I always call to see if he is there before going to the store.
I also noticed when I'm there that the other employee's are always asking him to talk to other customers because they can't answer the technical questions.

Posted by Angel


Advance Auto Parts

Customer Service


Gentlemen: As my account history will reflect I have a long history of doing business with Western Auto AKA Advance Auto Parts. I am happy to report that during my long history I have received excellent service on both internet purchases and in store services on my Jeep Liberty. I was particularly Impressing with the quality of service and professional and fair treatment by your store management at your location in W/A Caguas However I am saddened to report that is not the scenario with your facility On Sunday while shopping in Carolina PR I notice that my check engine light was illuminated I immediately used my Actron auto scanner plus and scanned my Jeep the scanner indicated A P0157 oxygen sensor circuit low voltage bank 2 sensor 2 . I proceeded to your store located in the same shopping mall and requested to have oxygen sensor #2 banks replaced. I had a dialog with the service attendant and informed him that I had several oxygen sensors replaced at the Advance facility in Caguas and that I believed that they were still under guarantee he proceeded to contact the Caguas store and confirmed that I was correct. He wrote up a service request and after about an hourâ??s wait he called me and reported that sensors #1 & 2 in bank 2 were defective as per the service tech. I reiterated that my scanner only reflected that sensor #2 banks #2 were defective and that I only wanted sensor #2 replaced.

He stated that the guaranty covered only the part and that I was responsible to pay the labor charge. I agreed and the service tech proceeded with the service. After two and half hours I was informed the service was completed I reviewed the service invoice and it reflected tech #218708( instalacio 02 sensor)

The invoice reflects that the sensor #2 was replaced.

However on the following day the check engine light was once again illuminate and my scanner once again indicated that this was so. On Monday 01/21/2011 I went back to the store and complained to the store manager my situation and he offered that sensor #1 was replaced and that he was willing to install sensor #2 without labor charge and that I would have to pay for the sensor.

In conclusion:

In my dialog with the service advisor I had stated clearly that I only wanted sensor #2 replaced, I detected a hostile attitude from the service tech, and he was noticeably upset that I had a code sensor with me and knowledge of the problem with my vehicle. He was determined to use â??creative production â??in order to punish me for my knowledge and initiative I realize that the $55.00 labor charge is no big deal. The big deal is how his egotistical behavior and condescending attitude reflects on Advance Auto Parts Customer Relations. My suggestion is that your personnel be retrained in customer relations and the management at the SJ-20 VISIT THE STORE #3 IN Caguas and emulate the level of service at that facility.

Respectfully:

Angel M. Bernard

Posted by Anonymous


had battery problem?

went to aa on collins street plant city fl.nohelp from personell there!!!!!!!!!

KEVIN WAS THEE BEST, FIXED PROBLEM AND MY FAMILY WILL CONTINUE TO BE AA CUSTOMER!!!!

YOU SHOULD LOOK INTO CUST.SEV.+ FIX PROBLEMS

Posted by shadtree


every time I go to advance auto in clayton ga. I always look for one attendant that seems to know more than anyone else there about operating systems of cars and trucks. he always goes over with me what to check first before making any recommendations on the purchase of any parts.
don't know his name but he was there 12/7/13 and has silver gray hair.

Posted by Anonymous


My comments are about Cobleskill N.Y. store #06704. I have allways had very positive and informative interactions with all the help at this location.I dont always know how to explain what it is i need but they have seen enough to walk me through many dead ends.Cobyvill store #06704 has gone above and beond in coustomer service and pointing me in the right direction weather its testing starters,testing batterys or building brakelines, they have the answer. 99% of the time any part i need is in stock or first thing in the am and they are open extended hours so that works for me. great service great parts great price.

Posted by Anonymous


I want to commend the Advance Auto Parts store that i buy most of my auto parts at.My store is the Elk River store Elk River Minnesota.Most of all i want to thank your employee Miguel for the great help he was to me today on 10-08-2013.He got me everything i needed He's the kind of employee that any company would be happy to have.Thank you for your great service.I will continue to get my auto parts from this store!!Mark Harris Andover,Minnesota

Posted by Anonymous


I was helped by Scott at my location in south Lyon Michigan. Scott was a pleasure to do business with! He really touched my heart. He did everything he could to help me find a fan belt for my skidsteer. Scott is a wonderful person.

Posted by Anonymous


I would like to express my appreciation to Ronnie Hughes who works at the Griffin Georgia West Taylor Street Advance Auto Parts store for changing my flat tire on the side of a road in Pike County, GA. I had a flat while traveling, and was unable to change the tire. Ronnie stopped, asked me if he could help, and changed the tire for me. I am very appreciative. Ronnie made a very positive impression on me for the Advance Auto Parts company.
Wesley

Posted by Anonymous


I had a great experience at the store in Amherst,OH. Mick and Ben were patient and helpful. I needed my battery tested, not only did Ben charge it for me (a process that took 30 mins; which was past close) he also was kind enough to put in the new one without any hassle when the old one failed to charge. I highly recommend this store to everyone!

Posted by Anonymous


I was in the Advance Auto PartsGlen Allen Va. store #8720 In April of this year asked if I could have my battery chargeId the man said he did not know if he could do my brand od vehicle a Mercedes, that he would have to ask his manager. The manager came out and said no they could not do it would require too much work. Went back to the same store later in the week a young man by the name of Denis readily came out to assist me. It took him a few minutes but he got it done. Did the battery check and told me I needed to buy a new battery which I did. This young was soooo nice and helpful. He actually needs to be manager or in an higher customer service position. For this I want to thank him.

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Posted by Anonymous


I need to get my paystubs off line how do i do it

Posted by Anonymous


Today one of your most valuable employees in the area was let go.Do to a honest mistake.This employee has brought tons of business to your local stores.This employee was very knowledgeable in the auto parts area.I hope your company is happy that one little mistake which actually made the store $9 to the good has also cost you many customers and a great employee.Another Auto Parts store had offered to beat any quote we get from advanced auto and may I say that they are better parts the only reason we didn't do this before is because we wanted your employee to get the credit for items we bought we no longer have to worry about that.I know for a fact that this commercial account has brought in $38,000 since January.Thank you Advanced Auto for being so understanding of your employees and ungrateful to your customers .Barb Novak had people follow her from another Auto Parts store to your Martinsburg WV store when she made the move.Word is getting out and people are ready to follow her to the next location and cease buying from your company.Thank you,Chris Thomas

Posted by Anonymous


I really enjoy the job. Work with honest, genuine, generous, hard working co-workers. The problem is at the corporate level. Why do these companies have such a difficult time paying their people in the trenches a livable wage? How about giving them some respect, a safe work environment and a paycheck that allows them to purchase the products they sell? I do a fair days work, I should get a fair days pay. 3 years later and I'm still at 8 bucks an hr. It lowers moral, leads to a high turnover and excessive absenteeism. Honestly, I hired in a union plant 37 years ago at a higher rate than what Advance pays me today. Something is VERY wrong. Its not just Advance, It's low wage companies everywhere. Corporate greed is again prioritized over the workers welfare. Lets see some of these huge profits they're reaping work their way down to us...the grunts in the trenches doing the work! Help rebuild our middle class!
DON'T AGONIZE-ORGANIZE Solidarity My Brothers and Sisters

Posted by Anonymous


worked at advanced for about 8 months within that time I was frowned upon because of my lack of experience. I was hired strictly to deliver parts. got to the point where I felt like a outsider was not included in any discussions, was told that I must be slow not picking up on how to repair cars, got to the point where I was being embarraced in front of other employees and customers, was given wrong orders to deliver and was told that it was my fault and was told that I was to slow to handle the position. Mgr. was heard saying he didn't care if he was fired

Posted by employee for now


i think this company should think about doing the tv show undercover boss because there is alot of good employees that are not known to higher ups that do a great job for them i myself am one of them that is seriously thinking of leaving advance because of the manager

Posted by Anonymous


I was an Employee Of Advance Auto Parts till today, Iwas fired by the Store Manager this morning, I received a complaint from a costumer just when I arrive to the store, the costumer complaint that everytime he calls the store the phone rings and no one picks up or if they do pick up his left on hold, so the costumer ask where can he call to file that complaint and I just told the costumer to call the company 800 number, after the costumer left the store the store Manager started to scream at me telling to stop talking sh--thathe was tired of me, I reply that i was not talking s--- t I was just answering the costumer question and besides that he was no one to send me to shut up because I live in a Free Country and I have freedon of speech, so for that reason he send me to punch out a live.
Something needs to change in this State, Employers are taking advantage of employees and treting employees like Slave, there is no respect for employees. I've have worked for that company for 7 years with a great volume of Sales working only 3 days a week as a partimer, I'm the only one on the Store with a Master ASE in Mechanis plus with a Parts Specialist. This what I got just for speaking to a costumer, I feel that they are violating our first Ammenment. The law in Florida needs to change and stop been a free-will to employers. I will like to see something done to this type of employers that don't have no respect for employees. I have witness of exactly what happen, plus I have the contact information of the Costumer.
I would like the Law to be change in this State of Florida and stop been a free-will to employers, employees need protention from the government and stop this type of dicrimination and abuses. Beside you worked under pressure at all times they want to take away even the freedon it was given to all Americans by our Constitution.

Posted by matt


I work for Advance Auto store number 2363, (Reisterstown, MD), and let me tell you I had the worst employee experience in there I have ever had. Long story short I was helping a customer get wiper blades, and his took a specific type of blade. Well he needed them right then, and there so I told him I would try some that are the exact length as his that he needed. He needed 24-R9 blades which are designed for Pontiac Firebird Trans Ams, he knew what his were because I showed him on the screen, but he agreed with me to try these other ones.

Well I talk with the person that is there who is a keyholder, (part time mind you, and should not be holding a key, but has one because he is friends with the store manager, and this person is not a manager himself at all). Well he is no help, so I am left with calling an employee who is not at work that day to help me through a process.

The reason being is that our inventory system is so screwed up that if it shows we have 2 of something, most of the time we don't even have it in stock in the store at all. I try to talk to the person I'm working with about what is going on, and he flat out tells the customer I can't help you, and walks away.

The customer is pissed, and says he wants to exchange for his money back, so I'm like ok, no problem, go through the exchange I go to this employee to get numbers, (becauase he has them as a part time employee). Again I try to talk to him about what was going on, and why this is happening, well this dude decides to be a dick about it, and starts talking down to me in front of the customer.

Blaming me for giving parts out to this guy, when I'm showing him the receipt like look its right here! read the damn receipt its right in your face! so i throw it at him, and he keeps being belligerent, he tells me that what im saying to him is irrelevant, and im like then why are you still here talking about it? this conversation is over. i give the money back to the customer and walk away to cool off. mind you this is in the front of the store, and totally unprofessional.

he tells me i can go home, im like you aint my manager, you cant tell me nothin. hes like ill call joe, (store manager), im like call him, ill tell him my damn self.

store 2363 in reisterstown md is the worst auto parts store you can ever go in. the only people there who know anything is 5 people. 3 work in commercial, and the other 2 hold the front, well of course they werent there.

Posted by Ronb6388


I worked for AAP in 2009 in Pearland, TX. My Store Manager stayed on the phone for several hours a day complaining about her kids. She would not update price tags and we were months behind. Her favorite employees never had to stock or keep up the store. Employees could come in and try to start fist fights with other employees. Items turned up missing all the time off the shelves. Auto Repair shops did not want to deal us. Everything was in disarray all the time.

Posted by Brandon6822


I've been a manager for Advance for 8 years and some of these stories are pretty wild. In our Area (East TN) if anything like these comments were happening management would be replaced. We are givin a list of guidelines to follow but there are no rules set in stone. "Take care of our Customers" is what they say. I can't tell you how many batteries i have warrentied that are out of date or are still good, just to please the customer. I think most of these comments are either exagerated or these need to be brought to a District Managers attention. If you seriously have a problem then ask for the DM's number. It is posted in plain sight for anyone with an issue.

Posted by Anonymous


The WORST Auto parts co. to work for.I cant believe some of the things I dealt with.All the other employee comments are accurate...um..except for one. Yeah we install batteries free. I was written up for not installing one on a Dodge Stratus or Intrepid, cant remember which,because you had to remove the wheel and inner fender shield,so on and so forth. Customer called corporate. Complaint reached Manager.I took Manager to computer had him look it up. Had a comment in the battery line " Extensive procedeure required. do not attempt to install". That was it.Had enough. Quit on the spot. Former employee,Sidney N.Y.

Posted by you


i was a team member in a upstate ny. i was there for almost 2 yrs an id still be there if management wouldve done there job. i left my work shirts there on a friday because i was going out of town an didnt want then stinking up my vehicle an when i went back on sunday to pixk up my shirts so i could wash them for work on monday. but to my surprise i found my shirts in the trash an my name scribbled of the time card an my hrs givin to other employees. I never recieved any contact from the manager or any supervisors over the coures of the weekend leading up to this dismissal. i had somre personal issues with the company but i was working on changing them. furthermore i never told anyone in management that i quit or gave them anything in writing stating that so they assumed wrong and they had no right dismissing me that way without contacting me.when i went in on that sunday to get my shirts an to check the schedule i didnt exspect to be unemployed so i had to accept that i was fired bc nobody had the right to make any dicesion on my dismissal without contacting me first but that goes to show you what kind of management advanced auto parts have in thier stores. and i started out at 7.54 an hr an what a slap in the face it was when i got a $.33 raise when i couldnt make ends meet as it was an that wasnt any help bc what i got in a raise the goverment took in taxes so wheres the insentive to sell,sell,sell when you cant make a living.

Posted by dontworkhere89


Horrible company to work for. Lazy management, they expect 3 peoples work out of one person, if you're 30 minutes over your 40 hours for the week you get written up. Wait scratch that last comment, I wouldn't know about it because I'm supposed to be full time yet I'm only getting 20 hours. Don't waste your time here, go to O'Reilly's they actually treat you like family. I don't see how this company has made it this long.

Posted by Anonymous


I was a manager for Advance for over 7 years, problem leadership at the top. I resigned after continued micro management that was in addition to the reduced hours given to operate a disaster. Add on must areas were in a hard to hire situation. District managers are pushed to unethical problems, internal theft, lack of concern and burn out. Thanks Opey!

Posted by Anonymous


I am an employee at Advance Auto Parts. Let me tell you up front: working here SUCKS! I get paid 7.54 an hour (I used to make more putting cheese on a cheeseburger). Management does not care about employee concerns OR retail customers. I catch flak and get written up almost weekly for doing something that I am told by management that I should not be doing (like, helping a customer with a broken headlight, or crawling under someone's car to make sure the socket fits before they buy it, or allowing a customer who paid with a card to get their money back as cash).

I try my best to be helpful and polite to everyone who comes in. I am often by myself on the front counter, while I have seven or eight customers in front of me, while everyone else is sitting in the office having pleasant conversation, and two of the managers are outside the store having a smoke break. Meanwhile, I get hell because I didn't answer and help all four ringing lines as quickly as they should have been answered, all the while not being able to assist the line of customers ready to turn green, rip off their shirts, and smash the store.

I allow customers to check out a part and compare it to their original part on their car before they pay for it, to ensure that they have the correct part. If something goes bad or breaks before it should, I understand that things happen and they are frustrated enough as it is. I DO NOT WANT TO ADD TO YOUR FRUSTRATION, and will 99.999% of the time either exchange the part or refund your money. The remaining .001% of the time, I can attribute to my boss standing over me, refusing to let me return the item for the customer, at which point I can only offer an "I am very sorry" while I pray they don't shoot me in anger.

I try my best, but management is lazy. Management is unprofessional. Management steals. Upper management demands five people's worth of work out of two employees because they REFUSE to give you enough hours to keep the staff numbers they require. I am then forced to work alone (while the rest of my co-workers sit around and does nothing) while answering five phone lines with angry people who have been on hold for too long, eight customers who have been waiting for 30+ minutes for service, while I install batteries in the pouring rain and 15 degree cold, while also installing wiper blades, helping replace broken headlight and taillight bulbs, and helping check fluid levels. All for 7.54 per hour.

And when I finally get it all done, and I am two hours late leaving, I get hell from my boss, asking me "Why are you leaving, we have work to do?" The next day, I came in, and he wrote me up for leaving two hours late and getting overtime.

The life of an honest worker should not be less degrading than shoveling elephant $#!t, but it is. THANK GOD I graduate soon and can leave that hellhole.

To all you unhappy customers, I apologize sincerely for your bad experiences, I really do. I wish there was more I could do to help. Unfortunately, I alone trying to help everyone is like three drops of green food coloring trying to change the color of the Mississippi river, I will never have enough of an effect by myself to make a significant difference.

I hope any dealings you have at the other parts companies you shop at are better than the service you received at Advance Auto parts.

Posted by AAP_ForLife


There are inconsistencies with a large amount of these negative comments. We offer free battery and wiper instalation during absolutly any weather. we offer the absolute cheapest pricing of all the major car part retailers. one guy stated that we would not offer him an exchange on his warrantied "Interstate" battery, we do not sell "Interstate" batteries. some of the complaints were directed towards the time of delivery for their ordered parts, FDO (Factory Direct Order) parts take longer than overnight to get to the stores, no matter what store you order from. some comments were about being put on hold, how would you feel if you were in the store ready to check out just to be ignored by everyone because we had to put alot of phne calls before you. as far as someone claiming they were put on hold and nobody got back to them, that is not a possibility all of our phones will ring off the hook after someone has been on hold for more than 2 minutes.

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