Access America Customer Service

User Reviews, Ratings and Comments

Access America customer service is ranked #208 out of the 946 companies that have a rating with an overall score of 45.67 out of a possible 200 based upon 6 ratings. This score rates Access America customer service and customer support as Disappointing.


5 Negative Comments out of 6 Total Comments is 83.33%.


1 Positive Comment out of 6 Total Comments is 16.67%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Access America

    Customer Service Scoreboard

    • 45.67 Overall Rating
      (out of 200 possible)
    • 5 negative comments (83.33%)
    • 1 positive comments (16.67%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.3 Reachability
    • 1.8 Cancellation
    • 3.8 Friendliness
    • 4.6 Product Knowledge

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Posted by unknown in texas

I so glad that I personelly do not have this insurance company.I am trying to get them to take of a problem caused to me from their insured.
I would not recommend this company to my worst ene,my.They need some major educastion in customer service.

Posted by Calvinator

Based on a recommendation on Delta Airlines' website I purchased travel insurance from Access America. Subsequent to purchasing the ticket my wife received a diagnosis of cancer from the findings of a routine medical examination. We had no reason to expect this diagnosis, otherwise I would not have spent $461.80 for the ticket and $26.55 for the travel insurance. Today I received a denial of claim for refund of the ticket purchase from Access America, citing my wife's cancer as a preexisting condition. As far as I'm concerned, Access America is a bunch of crooks and Delta Airlines is nothing more than a shill for their con.

Posted by Kevin Guthrie

I had to call them after completing the on-line claim form. I am glad i did because this is not a trustworth company.

This company will flat out steal your money. They do not do what they say they will provide on intial purchase. If your flight is cancelled for work it is not covered, it is only covered if you are fired from your job after being employeed for 3 years.

BIG JOKE I wasted money with this company, and DELTA will never do that again.

Posted by Anonymous

Lousy customer service. Clsaim denied. Also not sure Access America can sell insurance to Canadian residents. Will report this to the insurance regulators, provincial and federal.

Would not recommend that car rental insurance be purchased from that insurer.

Posted by Richard

Access America refuses to pay a legitimate claim for a cancelled trip to Peru. Do NOT buy trip insurance from this company.

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Posted by Anonymous

An unfortunate fall prevented our trip. This was reported to the company and we were quickly furnished with claim forms. Upon submission we were advised that the papers were proper and that checks of reimbursement would issue. They arrived quickly. We were impressed with the cordial handling of our claim and happily report that our experience was most pleasant.

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Company News
Coyote Logistics acquires Access America
"We are confident that our shippers and carriers will see the benefit of our newly expanded and dedicated customer service team. This merger reinforces our relentless commitment to shippers and carriers across North America. We now have more resources ...
Global Trade Ranks Access America In Domestic Top 10
“As Access America has grown into an industry leader, we have made it a priority to maintain the same level of customer service that earned the trust of our earliest customers,” said Access America Transport President Chad Eichelberger. “Part of ...
Access America Vacation Confidence Index Reveals Holiday Travel on the ...
... November 16, 2011 — Travel spending will be up as more Americans plan trips over the river and through the woods this holiday season, according to the third annual Access America Vacation Confidence Index released today by Mondial Assistance USA.