Posted by Anonymous
I had the worst customer service that I have ever had in the Baton Rouge store on Airline Hwy.
I went to the store 5/20/18 looking for a rocking sling chair for my grandson's baseball games. I had went to the Hammond store on 5/18 and was told the Baton Rouge store had them. I looked all over the store for the chairs and could not find them, I could not find anyone to help me either. I went up to the front of the store and asked the man at the front door if he knew where the chairs were, he was rude and told me there was someone in Camping and Fishing that could help me. I did finally find someone to help me who was not helpful at all and rude. He said rudely he did not know why I was told they had some in stock because the store has been out of them for over a week now. He didn't bother looking. I then go to the front to check out with my Daughter who was buying some sunglasses. None of the registers had lights on but there were 3 registers with cashier's and customers in line. We got in line behind one customer. When the cashier finished with that customer she left and started walking towards the door, she turned around about 1/2 to the door and looked right at us and kept walking outside. I have never in my life had such horrible customer service. I will never shop at that store again. And if there is another sporting goods store around I will never shop at another Academy again if I can help it. My grandson plays baseball and we get all his things from Academy. It's a shame customers are treated so poorly.