Posted by Anonymous
My name is Angela
I purchased 10 T-shirts from your store some time ago.
Unfortunately the T-shirts started to show signs of wear and tear very quickly.
I contacted customer service online: they couldn't help me to fix the problem.
I went to the A&F in Deer Park, NY. The manager there Madison Gervasi helped me.
Not only she exchanged the T-shirts. She made me feel at ease by saying to come back to the store if there is a further problem.
Because of people like Madison Gervasi I feel comfortable coming back to A&F as I see that their employees are standing by their product quality.
Thanks a lot Madison!
I feel that Mrs. Gervasi has to be distinguished for her professionalism and exceptional customer service as expected from A&F.