AVG Customer Service

User Reviews, Ratings and Comments



AVG customer service is ranked #775 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 23.20 out of a possible 200 based upon 375 ratings. This score rates AVG customer service and customer support as Terrible.

NEGATIVE Comments

366 Negative Comments out of 375 Total Comments is 97.60%.

POSITIVE Comments

9 Positive Comments out of 375 Total Comments is 2.40%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • AVG

    Customer Service Scoreboard

    • 23.20 Overall Rating
      (out of 200 possible)
    • 366 negative comments (97.60%)
    • 9 positive comments (2.40%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 1.8 Reachability
    • 1.4 Cancellation
    • 3.1 Friendliness
    • 2.6 Product Knowledge

Add your review!

Posted by Anonymous


We just had the rudest people on your nz phone whom would not listen to what we were saying we had money taken out of our credit card $55 for a product we donât even what and when we rung they wanted to charge us $99 to cancel we disputed this and said we havenât receive anything no training there I will make sure family and friends never deal with this company again

Posted by Anonymous


Called AVG because I was not fully protected and after 45 minuets the technician wanted $199us to help me. Told him NO.
I uninstalled/reinstalled AVG and fixed the problem myself.
These are thief's not technicians.

Posted by Anonymous


On 15/06/2017 I paid NZ$337.56 on-line for two AVG Download products but cant get these to download, (I am elderly and not too clever with this computer stuff). I would really appreciate if someone could phone me on NZ and talk me through how to get this download successfully completed. I am normally available between 09.00am and 09.00pm. Or perhaps there may be some NZ office number I could contact.

Thank You and best regards,

Ian Gillott

Posted by Anonymous


purchased avg anti virus put in my sales # and license #. would not install, Called their tech rep and was told that they would install it for me if I bought a service plan from $100 to $400. No plan purchase no install; so now must go to Norton or some company that has a disk for installing myself. Avg no longer comes with a disk. I feel this is a Scam to get people to buy their service plan.

Posted by EYEBALL


After reading these comments and going through some very frustrating experiences after being a customer for 6 years, it's apparent that the people they have hired in customer service actually have no understanding as to what that is and know anything about problem resolution. They consider folks like us as acceptable losses and will hold your money as long as possible to gain that interest on the bonds they hold. Sum it up to a lack of ethics. They know that state a federal laws favor them. I suggest that everyone spends an hour a day forever filing a grievance against them if warranted on any web site, Blog, consumer protection agency you can find until eventually your Attorney general will have to pay attention. Doing nothing and giving up is what they expect. Be smart about it and mature.

Posted by carkshe


"AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us."
The above was from AVG who sent me an email stating they had no other options to help me when their Anti-Theft Software locked my LG G5 thereby rendering it totally useless.
I tried with my Service Provider and with the Manufacturer LG to have a factory reset done on my G5 but because AVG's software was the cause of the lock down thereby becoming the 'third party" in which neither my Service Provider nor the Manufacturer could do a factory reset and unlock my device.
AVG states "we are unable to help you as we do not have any options to do a factory reset."
AVG had the gall to say "We understand your frustration at this moment. We hope you understand the limitations."
AVG does not understand the frustration they cause for their customers therefore AVG is not maintaining nor living up to their motto
Sad thing is my cell phone will send emails showing myself trying to break into my phone yet when you request a password reset it presents no email AVG's Anti-Theft Website cannot locate my G5 cannot reset the Security Pin. How then does my device keep getting emails at an email address not registered with the device as the product was purchased for my PC the Android download was an additional option offered by AVG to protect all my devices.
FRUSTRATED to the Nth degree is an understatement. AVG, at least, owes me a replacement LG G5 (my current one was purchased 01/2017 still under warranty) still brand new).
Service is not their first priority nor is keeping their customers happy.

Posted by Anonymous


I found out today Tthat for ten years that Avg has been hitting one of my credit cards yearly for $69 dollars for and anti virus that has never worked from day one. when bought to their attention. Giving them the benefit of the doupt. These people imformed me thre would be a charge to install the software correctly'. Very unprofessional with the customer service, Use this antivirus at your own risk.Do your research. This antivirus has a history of not being what it represents its self tobe.

Posted by Angeliki


Hi I have been on a lond brake holiday break with no internet access and on my return found that AVG has renewed my subscription using my card details. I have now been disconected from this service I do not however require the product for this year as i purchased already another antivirus program. Please cancel this automatic transaction.
Angeliki Nika

Posted by Michael


Stay away from AVG. Can't get past technical support to complain to someone in head office. Like someone else who left a review, AVG is more like a virus than an anti virus software. Worst technical support of any company I have dealt with.

Cancelled June 2015, was charged renewal in December 2015, contacted them again even though they had confirmed my original cancellation and just received a renewal on my CC Decemeber 2016.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

Posted by Dean Poulson


Hello my name is Dean Poulson and live in Australia. I just purchased the new AVG ultimate yesterday the 28th of September 2016.for the next day and a half spent the my time on the phone fixing my computer.. All the time been made to feel it was my fault. I was told on a regular basis that i was not talking to the right person and was put though to a another who would say the same thing. For 15 hours on the day i purchased you're product sat on the phone and or in font of my computer while the technician tried to find something wrong with my computer instead oflooking at the whole picture . After he realized that my computer was near new with brand new idition of windows 10 tried to reinstall AVG ultimate hours after that and at least 5 technicians was supposed to be fixed. Then I discovered partitions in my hard drive files that weren't mine and programs that was not there before was made to feel like I was lying. Was the worst experience i have had ever buying something. i will never purchase anything ever again from your company.. The number I was given to use when I was getting told I wasn't talking to the right people was I hope your employees get given refresha in customer service.And let me finish with it didn't have a problem with product it self just treated like it was all my fault and told to ring here and there. Could go on longer because it felt like it was 2 weeks not 2 days. Thank you. I can be contacted by my email. Worst customer service ever...I'm sure I'll find someone on Facebook who has gone through the same problem

Posted by anne


I renewed my Avg i live in the uk no problems with it running on my computer at all.....my complaint is that it took 20 mins on the phone to renew it.Then when i looked at my bank statement they had took three payments......leaving me 85 pounds over charged. Then i had to call them up another 20 mins......hopefully i will get a refund.......they did the same thing to my ex husband as well......up o now he has never got a refund.....its not fair when you need the money to pay other bills

Posted by NA


AVG has the worst customer service I have ever found with any company. They sold one of my customers a 2 year subscription and have so far refused to give him a key so he can install the product. I have spent over 2 hours on the phone and another hour on their chat line without any response. When I phoned I was sent in circles. There tech support is terrible and they have no idea how to solve the problem. DO YOURSELF A FAVOR AND DON'T BUY ANYTHING FROM THIS COMPANY!!!!!!!!!!!!!

Posted by Anonymous


Your renewed my contract and took the renewal fee 2 (two) months before the renewal and I have asked the County Court to take up the case and will send it to your UK registered office. Just adds more for your company to pay.

Several Emails and conversations with customer support but they didn't know their stuff

Kirk

Posted by angeebug


Totally Crap Company. Downloaded Avg And It Damaged My Laptop. I Cancelled The Subscription And Demanded A Refund. They Keep Sending Stupid Emails Sayng They Have Refunded Me But Checking With The Bank They Have Not Taken A Payment So How Can They Say They Have Refunded? Customer Service Is Rude And Offensive And No Help At Al. Am Currently Speaking With My Bank To Stop The Pending Payment And Also Consulting With Poice Acton Fraud To Take Things Further. Site Is Scam. Causes Damage. Does Not Do What It Says. Do Not Use It Is Useless

Posted by Anonymous


Hello, this is SHIROMANI KUMAR your registered customer, i want the AVG ANTIVIRUS INSTALLER link. is please send the link to my gmail ID.

Posted by romeo at customer care


Every company should offer customer support re billings and refunds with human beings. AVG does not and Customer Care should have the ability to assist customers on the phone.

Posted by [email protected]


your avg is killing my computer. it won't let me uninstall it. it keeps me from accessing the internet. it is more like a virus than any virus i ever had. i'm not using proper punctuation because i've spent HOURS trying to install Mcafee, but your damn avg keeps blocking everything but the vault in fort knox.pleasaeeeeeeeeeeeeeee tell me how to get rid of your horrible program, and there is no way i will upgrade.

Posted by Anonymous


I have never ever ever experienced such incompetence and duckshoving - My issue has gone on for over 10 weeks - I keep getting referred to different people-so far 5 different employees !! no one returns my emails or calls - I mistakenly used and paid for the AVG anti virus! It was useless and I incurred a virus that cost me over $200 to have removed

Posted by Anonymous


H O R R I B L E communication ergo customer service: called customer service using number on web site: referred to another number=8007124698630 nothing but advertisements for different companies. They have you push pound icon to avoid commercial but it takes you to a different commercial. After 7 commercials I used their business phone. Same thing there. Will not be doing business with this company again

Posted by None


AVG is the worse company. The are employ this company with rude, crude, and dishonest people. Not a shred of integrity. When you ask questions that are complicated or something they can't answer you suddenly hear a Mr Dial Tone in the form of quiet clicks.

Posted by mouse


first avg kept pestering me, which interrupted work, for a major purchase, i refuse to be bullied into buying anything. now their sw is putting popovers out to bully me into buying their upgrade and it interfered with my work. at a point when an AV is pestering and disrupting work foir its users to sell them something the AV has become viral itself and i intent to uninstall

Posted by Anonymous


I have tried repeatedly to speak to someone about my AVG account. Money has been taken from my bank account and I need it returned as I have cancelled by AVG virus checker. The account was not due to be renewed until 21/6/16 and the money has already been taken.
I am very very disappointed with the difficulty of trying to speak to someone about this. Every phone number on your site either is not available please try later or is a wrong number.

Posted by Serve your customers


Customer service is friendly, keeps you on the phone forever with their cheery voices, and tries to break you down to purchase technical support or another product, rather than helping you with the current problem with the product you have already purchased from AVG Not So Free. Buyers should be beware. Better to install a product through your local computer guy.

Posted by Paula


My name is Paula Ooms, i have today delete your avg anti virus programe.

We found out that it interfere white my internet.

That for that it is canselt by June 5 2016.

No renewing in November 2016.

Thanks paula

Posted by LOL


Long Term Anti Virus Customer Always Has Trouble Reaching Avg For Tech Help When I Actually Buy Anything. . This Morning I Stupidly Forgot How Unresponsive The Company Is And Bought Avg Tune Up--which I Need--i Then Got An Email Telling Me To Put In Some Code---a Code A Never Received--in Order To Proceed To Activation.(ie Step One) . Then It Said Contact The Avg Store To Buy A Code---eh? Wot? I Just Bought The Tune Up And Now Have To Buy A Code? I Then Clicked Onthe Avg Store To See What Was What---and Guess What? I Got Noting!! I Have Sent Endless Emails--but No Reply All Day---this Company Stinks At Customer Relations---time To Change Vendors For My Anti Virus And Tune Up Downloads....

No Wonder Its Rep Has Slid Slid Slid...

All Very Annoying---and Ahuge Waste Of Time... If I Dont Hear Froma Real Person In 24 Hrs I Will Cancel The Payment ................and .

Never More....

Professor K.

Add your review!

Posted by Belladonna


I just had the best experience with AVG Support. I couldn't get the chat window to open so I called them instead. They sent me an email with a code that I could use to get someone to remotely connect to my computer for free. I had ads by CloudScout everywhere and windows popping up with more ads. He tried multiple ways to fix my computer and didn't give up until the problem was completely gone!

Posted by Igor


I had similar problems, but I used on line chat during business hrs and the issue was fixed immediately

Posted by Anonymous


yesterday, Monday 23 March 2015, I had problems downloading AVG anti-virus and Tune up, so I rang AVG and got to speak to Brian (Team Viewer 10) he was absolutely marvellous and I cannot thank him enough for what he did. He made it all sound so simple and has really sorted my computer out. I can't believe the patience he had.

Thank you again Brian
Regards Cathy Smith

Posted by Joseph A Saracino


AVG helped me out and to get set up with a problem I had. the severice is vary good and the help is nice. I use two of their producks tha outher thing is AVG don't use a lot of space on your pc like Norton. and Norton cost more to thank you all from AVG
that helped me #1 man from inda Suresh got
me all set up thank you so much. AVG is the
best Joseph A Saracino upstate new York.

Posted by R DL


Have been very satisfied with my AVG Antivirus during 2 years. Have recently upgraded to Internet Protection and the chat support was very quick and helpful to offer that, however I gave them my Credit card details on the chat... was that safe ? well I received an email notification and Invoice pdf that looked to be from the AVG company. I am not sure if the credit card info will be safe forever with them.
Else nothing to complain about.

Posted by dneiman


AVG's Customer Service in resolving problems I was experiencing with renewing the AVG security program for my was outstanding! The rep's patience and thoroughness could not have been better!!!

Posted by afcb


Support was quick and efficient. Agent seemed to be genuinely interested in ensuring that my needs were taken care of.

Posted by The Undertaker


I have run avg for years and never had a problem with them. I contacted them about 2 files that were not being repaired after running a scan and I got through in under 5 minutes and the tech guy showed me problem and said he would fix it. After him taking control with my permission I watched what he was doing and he said he would call me back in about an hour after he had repaired the problem and he did. This guy was very polite and professional,my problem repaired,and my computer has never ran so good for a long time. Thank you for a great job and keep up the good work.

Posted by Diana sherrell


I have been using AVG for years and I wont use any other Antivirus protection; because it is the best ! I think that even if they may have been rude to some of you guy's in customer support (never to me ) that you all need to realize they have to deal with rude customers all day- just like you all !
I find that if you are really nice to people when they are rude 1st, be kind anyways and you will bless them and thing's will go much smoother ! Diana

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