Posted by Frustrated
The overly long time spent dealing with a robot questioner is very frustrating. It takes much too long to reach an actual person who might be able to help. I'm guessing this is to cut down on the amount of time each technical service employee spends on a conversation. Much better to waste the customer's time than to provide efficient assistance, right? I respond by keeping the real live person engaged as l-o-n-g as possible. Just answer my question, help me solve my problem - without making me jump through a dozen completely unrelated hoops.