AT&T Worldnet Customer Service

User Reviews, Ratings and Comments



AT&T Worldnet customer service is ranked #717 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.17 out of a possible 200 based upon 151 ratings. This score rates AT&T Worldnet customer service and customer support as Terrible.

NEGATIVE Comments

145 Negative Comments out of 151 Total Comments is 96.03%.

POSITIVE Comments

6 Positive Comments out of 151 Total Comments is 3.97%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • AT&T Worldnet

    Customer Service Scoreboard

    • 25.17 Overall Rating
      (out of 200 possible)
    • 145 negative comments (96.03%)
    • 6 positive comments (3.97%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 1.4 Reachability
    • 1.7 Cancellation
    • 3.7 Friendliness
    • 2.2 Product Knowledge

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Posted by Mara7


I've been trying for three weeks to update my credit card info so I can reactivate my Worldnet email account. Because I don't have any of the big ticket services, the customer service reps (when I can reach one) don't know how to handle my request. They say I don't even have an account and the prompts can't seem to direct me to the right department without one. Yesterday, I decided to migrate my account to a Yahoo (free) account (recommended on the suspension notification page), but the link didn't work, and now I'm getting a new page that doesn't contain the link at all.

Posted by Anonymous


You guys have a bad way of doing business, it is real bad. All i need to do is update my information. I been trying for over two days, need help.

Posted by Screaming


When ATT got in bed with Yahoo (talk about marriages made in hell!), they transferred all of their older att.worldnet dial-up internet accounts (and the credit card charging info, of course - let's not forget the important stuff...), but did not transfer any of the customer-service related info, or correctly transition the old accounts to into their new high-speed dial-up or U-Verse account families. As a result, if you were an old worldnet customer they have continued to bill you (with monthly fee increases from 9.99 to 16.99 to 19.99 over the last four years - this is for slow-modem speeds, mind you) without ever upgrading your service. For all these years now we old dial-up customers have been suffering slower and slower speeds, and worse connections (if you can get a local access number to respond at all), and the only time you will hear from ATT is to auto-update the expiration date on your credit card - which is the only web application they have which works at all for those old accounts. Have been trying to cancel my service for the last three months, and have finally given up - I'm telling my credit card company not to accept any more worldnet charges. Last business I ever give to ATT.

Posted by Anonymous


My receive mail messages I can read, BUT the attachments I CAN NOT READ. I tried to get help ... NONE available from online. NONE available from phone to help.



You really NEED to star fixing some of these SERIOUS SHOW STOPPER PROBLEMS .... PLEASE ....



One support person said she did not even have access to take suggestions for the problem I had on ATT WORLDNET!

Posted by Chesterv


This company SUCKS!!! Vile, hateful, corrupt employees. Nasty attitudes, unprofessional demeanor's, pure unadulterated EVIL.

Got a bill for 10 times my regular bill. When I called on it I was called NASTY names, told it was "MY problem, not theirs", hung up on, and given the run around, and lied too by every "person" I spoke too!!!

I was told by a SUPERVISOR, "Its YOUR bill, PAY IT OR ELSE"!!!

This company is just as EVIL and CORRUPT as Walmart!!!

Posted by Uli P


I need help with my e-mail setup. My inbox content gets deleted spontaneously every day or so.

No matter what number I call, they want my PHONE NUMBER and then tell me that I don't have an account.

If course I don't have a phone account. My issue is with E-MAIL.

This so-called slovenly "customer service" is absolutely appalling.

Posted by carol lee


Your Associates Usually Never Try To Work Out Problem, Much Less, Explain Anything.







I've Been Hung Up On So Much, I Can Only



Feel They Don't Want To Help And Are Not Trained To Do So!



Dept. To Dept Don't Know What Is Going On In The Other Dept.

Posted by YAWLEE


In March a vehicle crashes on to external AT&T Utility / command cabinet. No one from AT&T notified me...and they have my phone number....and Debit Card # !!!
I am unemployed and on unemployment benefits, by law, I am required to do job searches, send resumes and go to interview appointments each week. My computer could no access the internet and would get solutios to problems. Followed directions, solutions and commands and the continous message was that I had no INTERNET. In despair I informed my son, "THE GENIUS" and his comment was: " you..crashed your computer. With limited income from unemployments benefits, I too my computer to a repair shop...MY 'XP'!! The owner was able to connect to the internet but, as a merchant, he needs to make money and pushed the panic button on to my system; backed up by my know it son, and was told I had to get a new/refurbished computer. I told him my money status and, what I believed to be ''Sympathy"" convinced me to buy a refurbished ''vista business' computer. Big mistake. there is nothing better than an XP and this vista, until I learned the basics, had me in the tunnel a of distress, panic and anxiety of beign eliminatede from Unemployment Benefits by nit complying to their bylaws. Again: no internet acces!!! Trips to the library an unemployment office to use their computer became my stressful situation. Every day I would attempt to access internet and at times was lucky to access but within 5 minutes was disconnected due to failure. This was daily in March, April and current month [ 2013 ]. since I had a 3 month guarantee on Vista Computer, the Shop Owner replaced the unit! After many calls and long periods of time on hold to AT&T Customer Service and technical support I finally got a Technician 6 days ago and she went thru every step to see what eas wrong... Finally, she asked me if there was any road construction near my home. Yes!!!!!!!!!!!! For months. She scheduled me for a Tech to come to my home. Two days later a Tech comes to tell me that he had BAD NEWS: THE CAR ACCIDENT and their problems to set internet service to the users dependent on that particular area. !!!!!!!!!!!!!!!!
I paid my monthly fees for March and April, without beign advised that I had no internt. Two days ago [ 05/03/2013 ]I called Customer Service Tech Department and was given credit for the above mentioned months plus May. Duuuuuh?
I tried sending an e-mail to ATT and got 5 different ''DAEMONS [ RETURNED E-MAILS WITH WRONG ADDRESS ] . My goal was to have a big honcho be aware of their lack of consideration to internet subscribers, the trouble, unneccesary expenses, stress and panic...NOT SO. tHIS WEB PAGE IS NOT MY LAST RESORT!!! I NEED HELP FROM ANY ONE OUT THERE THAT KNOWS HOW TO REACH AN ATT.NET EXECUTIVE AND MAKE HIM RESPONSIBLE FOR MY SITUATION AND TOTAL NEGLECT TO A 5 YEAR CUSTOMER. PLEASE HELP ME. THANK YOU, YAWLEE.

Posted by ChuckNash


I made several changes to my AT&T service this month and it was a lot of pain. I used to have low-use landline service but the cost was $6.95 6/2010, $9.95 05/2011, $13.50 12/2012, $16.89 01/2013. Double in 2.5 years? Customer Service was hard to reach, they put me on hold, they were in the Philippines, and they deleted my PIC code despite that I told them not to change my long distance service at all. It took 20 minutes for the gal in the Philippines to restore my PIC code when she did know how to do it immediately. The problem was that she was more concerned about selling new services then fixing an "error" that AT&T made to my long distance service (I only ordered a change to local service). I think the PIC code deletion error was a diversion giving more time for SALES PITCHES.

Posted by THE TRUTH BEARER


Bad Service At An Increased Rate.comcast Is The Only Thing That,s Worse, And They Are Buying Up All The Good Stuff, only To Block Us From Having Any Other Options. They Offered $100 Rewards To Trick Me Into Joining Them, Under A Differnt Companies Name, of Course, But The Problems That Shortly Followed Were At&t As Always Before. And No,there Are No Rewards And No Rebates. That's Just To Trick You Into Staying In The Contract Beyond The Grace Period. Good Or Fair Service Would Never Requir Any Contract!

Posted by Anonymous


ATT is the most incompetent Company we had
dealt with in 61 years. We have called
dozens of times, spent many, many hours on
hold and had to speak to individuals who
have a hard time speaking English. We are
so sorry we left Comcast and signed up for
ATT's services. We feel we have spent so
much money now paying for Routers, phone extension and etc. that we must stay for a while. We have our payment deducted from our Checking account at the bank and your
incompetent billing department is unable to make the proper transaction. I feel like campaigning to let others know to stay away from ATT.

Posted by Anonymous


AT&T customer service is one of the most difficult ones to work with that I have ever encountered. I had a billing problem (my problem) and they sent me an email with a phone number, but when I tried to call that number, it listed options for different states and said to call a different number if you are not calling from any of the listed states.

When I called that number the voicemail menu options said nothing about Worldnet. It seemed to be primarily geared towards landline and cell phone service. I had to select some default option which got me to the "wrong" person, who eventually transferred me to a "right" person. Eventually I was able to resolve the billing issue, but it wasn't one stop shopping.

I searched online for AT&T Worldnet customer service and I must have found at least three different numbers, none of which was the phone number in the email nor the one that I was told to call for a state not listed. This is confusing. They should have just one that will get you anywhere from selecting different options. If they can't get away from having multiple numbers for different states, the least they could do is include in the email the correct phone number for the state in question.

Later when I tried to cancel the account I found out that the account management people only work on Monday through Friday. This is ridiculous. I was able to reach a representative on a Saturday but he couldn't cancel my account? What do the weekend people do if they don't do account management? I'm glad I'm about to cancel the account. I don't want to do business with this company any longer than necessary.

Posted by mike


The worst customer service ever. I have been trying for over an hour to cancel my at&t worldnet dial-up. All the customer service reps keep transferring me from one location to another. I think I will just call my credit card and tell them to no longer accept charges from AT&T. That should fix the problem.

Posted by Anonymous


A totally inept company, I tried to find info on subscribing to wireless and internet, 30 minutes later I was connected to a recording for perpetuating my services after a move. the last human I spoke with said he would stay on the hone with me to make sure I got to the information I was seeking. What a joke, now I remember why I will never use or refer AT&T... I had similar problems 15? years ago with their land line service. Last word... try to find a PHONE number for this PHONE company for help! I can't wait until I hear of their well earned demise.

Posted by Anonymous


Ive been on the phone for 30 minutes waiting fot att to answear my call...att, bad choice.

Posted by PEACHDE70


HAD INTERNET SERVICE WITH THIS COMPANY IN DEC WE MOVED 7 MILES DOWN THE ROAD WAS TOLD INTERNET WAS NOT AVALBLE NOW TRY BACK IN A COUPLE OF MONTHS CALLED BACK 2 MONTHS LATER WAS TOLD IT WAS AVAILBLE SOMEONE WOULD CALL IN A DAY OR TWO TO SCHEDULE INSTALL A WEEK LATER CALLED BACK AFTER NO ONE CALLED WAS THEN TOLD THE ORDER WAS CANCELLED BECAUSE IT WAS NOT AVAILABLE IN MY AREA AGAIN AND WAS TOLD OTHER PERSON SHE HAVE NEVER TOLD ME THAT BECAUSE SHE DID NOT KNOW WHEN IT WOULD BE AVAILABLE FOR ME?

Posted by Mssmilzalot


THIS IS WHAT HAPPENS WHEN A COMPANY GETS SOOOOOO BIG.....THEY HAVE ABSOLUTELY LOST CONTROL OF THEIR COMPANY AND STAFF. I HAD WORLDNET DIAL-UP SERVICE AND CANCELLED SERVICE IN OCT 2010 AFTER AT&T TOOK OVER BECAUSE I WAS HAVING A LOT OF PROBLEMS WITH THE SERVICE AFTER THAT.I WAS AN ACTUAL AT&T DIAL-UP CUSTOMER FOR A COUPLE OF MONTHS. I HAVE THE DATE, THE PERSONS NAME I SPOKE TO AND A CONFIRMATION NUMBER FOR THE CANCELLATION. I THOUGHT IT WAS OVER THEN ABOUT SIX MONTHS LATER I REALIZE THEY'RE STILL DEBITING MY BANK ACCOUNT $15.95 FOR MY MONTHLY PAYMENT. MY TIME ZONE IS 1 HOUR BEHIND PACIFIC SO EVERYONE WAS ALWAYS CLOSED WHEN I WOULD TRY TO CALL. FINALLY, I WAS AT WORK AND SPENT OVER AN HOUR AND A HALF ON THE PHONE, TRANSFERED TO 5 DIFFERENT STATES AND WAS FINALLY DIRECTED TO WASHINGTON STATE (AS THEY BILL BY THE REGION YOU'RE IN)THEN I GET TRANSFERED AND THE MESSAGE TELLS ME THEY ARE CLOSED FOR THE DAY AND TO CALL BACK DURING NORMAL BUSINESS HOURS %%!([email protected](@**&__&@&!&&^^%!%!!!! THAT WAS SO STRESSFUL THAT I WENT TO THE AT&T STORE TO SEE IF THEY COULD HELP. THE YOUNG MAN WAS VERY HELPFUL AND WAS ABLE TO GET AHOLD OF SOMEONE RIGHT AWAY WHO ASSURED ME THAT THEY WOULD CHECK INTO IT AND THEY ASSIGNED ME A COMPLAINT #. NONE OF THEIR SERVICE REPS COULD TELL WHAT WAS GOING ON IN THE INTERNET DEPARTMENT.SO I LEAVE IT IN THEIR HANDS AND GET A TEXT MSG A FEW DAYS LATER WHICH I DIDN'T KNOW I GOT FOR SOME REASON TILL I WAS DELETING OLD MSGS ONE NIGHT MONTHS LATER. THEY GAVE ME ANOTHER NUMBER TO CALL....^^&%$*#!!! THIS PERSON WAS ACTUALLY VERY CARING...BUT THEN TOLD ME I AM FRAUDULENTLY BEING CHARGED AND THEIR FRAUD UNIT IS WORKING ON THE CASE. THAT I NEED TO CALL MY BANK AND LET THEM KNOW ..AND THEY SHOULD CALL 800-288-2020 SELECT #2 AND ASK FOR AN AGENT. WHAT???? {PEOPLE} DO NOT PAY BILLS WITH A CREDIT/DEBIT CARD...ONLY AUTO PAY WITH A ROUTING # AND BANK ACCNT #. THE BANK CAN'T STOP THE CREDIT CARD TRANSACTIONS. YOU EITHER HAVE TO CANCEL YOUR CARD OR CLOSE YOUR BANK ACCOUNT TO STOP IT.

Posted by unreal


Unbelievable is all I can say. Short story, after 9 months 4 disconnections, 29 different people spoken with at a total of over 13 hours on my cell phone, never oweing a dime, (in fact having a +$307 balance), trying unsuccessfully to be able to use autopay from my checking account, 2 times to get my name spelled correctly, I now am without my email address or access to it for 30 days until they can "reset" it! They are offerering me $14.95 credit for my "inconvenience".

Posted by AT&T Rotten Service


My DSL service keeps blinking everyday and not a modem and my pc not doing it, it's their lines or the at&t company bad doing, so frustrated, check this out, are the workers a Noob? i fix a simple problem just unplug a dsl for 2 or 3mins, VIOLA! it worked but still blinking lights and still runs ok. I know there's 2 real nice lady so far and told them you'r e the best 2 lady ever talk and understand and know stuff too. I may disconnect when my contract is up if they keep this up, bad service going like that.

Posted by Anonymous


I now have AT&T for my land line & DSL. Had Bellsouth until they were acquired by AT&T. Called AT&T cust svc yesterday to review my plan. Cust svc rep got all excited and said she was happy to let me know my lad line price would drop from $43/month to $28/month, voicemail would drop from $10 to $7/month & DSL would drop from $37.99 to $7/month. Somewhat surprised, I asked when these price changes took effect. Apparently they took effect Jan 2011. In fact, the land line price was actually $26/month from Jan 2011 through the end of last year and was just raised to $28/month. When I inquired about why I was not notified by AT&T about these price reductions until now, the CS rep said they sent info out in mailings with the monthly bills. Well, I get everything online which saves AT&T money. Hmmmmm... AT&T was not willing to even consider offering credit for the overbillings. Very dishonest and deceptive business practices. I won't be an AT&T customer much longer!!

Posted by SCC


I have been an AT&T customer for 14 years. I disconnected my home land line and changed my wireless service. When I disconnected my home line I asked what my options were regarding DSL. She told me if I kept DSL it would be $14.95 per month. I received a bill reflecting that. A month later i get an email stating that i have 30 days to get a land line or my bill goes to $43/mo. I called and was on hold for 30 mintues with AT&T. The first person i spoke to was very polite and said I needed to speak with the retention department. I spoke to someone there and she basically said that AT&T made a mistake and I had 30 days until my bill tripled in price. Heres the kicker. The offer $14.95 all over their website. She said thats for new customers only. I guess 14 years of service doesnt really matter to someone like AT&T. Im glad i cancelled everything else with them. I am know looking at a new internet provider.

Posted by cin


Impossible to reach this company. On hold 20-30 minutes each time, sometimes never reaching a live person. I have now spent two days of these calls trying to disconnect phone & DSL service at a location I am moving from. No way to reach them online via webform, chat or email. Just impossible! What other company could stay in business (except a monopoly) treating their customers this way?

Posted by Jag


I would expect this program to reboot my 64 byte from the menu. However, I must reboot manually following the fix scan. In addition, the speed resets to whatever default is and seems to stay in default following reboot.

I cannot verify this program really accomplishing anything.

Every place I navigate to requires my email and password to enter, although I am logged in. The entire site could have been better designed by a ten year-old.

I see reference in the forum concerning updates, yet no updates are offered.

There is no live customer service, no number listed for phone contact. The ask a question opens a splash screen that does nothing.

Posted by Hershel


[email protected]
I purchased a ($15.00 P/mths warrantee and could not use it the same time I purchased it. I haD a VIRUS IN THE LAPTOP and I asked for help, It was suggested I purchase a Warantee.and I would not have to pay any thing to have it fixed. I must waite until Monday or Tuesday before the warantee would be in effect. At this time I was routed to another associate who would fix it . The person informed I would have to pay $165.00 for him to clear the virus. Why-I just purchased a warantee and it is not supposed to cost me anything. He replyed You do not have any warantee. He stated he would charge me $150.00 to clear the virus.

Posted by HERSHEL


[email protected]
Some time back I needed help. I had a VERIOUS on both, desktop and laptop. The technition helped and cleared the verious from the desktop, but was unable to clear the verious on the laptop. She passed me over to another technition, who could not help me. Sherecommended me to purchase a warantee ($15.00) and I could have it fixed. After I purchased the warantee, it would be Monday before it could be picked up,there fore I could not use it. I replyed Cancel the warantee NOW sence I cannot use it. She said she could not cancel the warantee. I would have to waite until Monday and talk to Customer Service. I RECEIVED NO SERVICE, THERE FORE I WANT THIS CANCLED. I have been trying to cancel the Warantee for three months because I WILL NOT PAY $15.00 per month when I received ON SERVICES.

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Posted by Somepeoplejustdon'tcare


My phone was getting a dial tone but only a busy signal every time I used it all day long Sat. I couldn't reach the Att online chat help. I have a vary limited number of cell phone minutes a month,so I asked my Mon to call Att for me because I know from previous experience it takes a long time to get a real person to help you. She waited 15 minutes for a boy to tell her phones were out all over the US and I would just have to deal with it. So I am using minute after minute until Sun. when I am finally able to reach an agent via the online chat and she said just a minute let me reset your phone and it took a whole minute. I said, "Well thank you for doing your job unlike the boy yesterday who didn't care to do his!"

Posted by Anonymous


I am looking for the # for the corporate headquarters. I was geiven execellent cust svc my an employee who needs to be noticed.
I have previously worked call centers and remember the happiness that little piece of paper gave to me.

Posted by Anonymous


For 9 months each time I recieved my bill it was wrong.....and each month I would be on the phone for hours trying to resolve the problem and today I called and spoke with MISS STEWARD #LS587W, within 15 min ALL of my issues where resolved....I want to thank her for her efficency and curtesy with which I was treated....AT&T pay attention to your employees! Please acknowledge the Customer Service Reps that do their job properly....
If you need assistance with an Internet billling issue I will highly recommend that you speak with Miss Steward....Thank you for your help :)

Posted by jthompson050pc


AMY Bingham, a AT&T Customer Service Rep for AT&T Agent Code AB409U, was very helpful in providing me with great customer service and helping me with what i needed. I dont believe I ever dealt with anyone so friendly or genuine in all of my experience with customer service and I am an agent for AT&T so that is saying alot.

Posted by RWCf150


After the past two years of horrible customer service, I had enough. I called in with the plan on cancelling my plan and service. I asked to speak directly with a manager because of my frustration. The problems I was experiencing was a high bill, a phone that wouldn't work when I needed it too and a lousy experience everytime I called in the past. The BEST customer service manager happened to take my call. His Name is DEREK HART. You should ask for him. After hearing all my complaints, he apologized. He said he needed to earn my business and this was how he was going to do it. He cut my bill in half. He signed me up for the less expensive unlimited plan, and he tacked on a $75 rebate to my account if I wanted to upgrade to fix my existing Blackberry. I was almost in Awe... He did exactly what he needed to do to gain my business back and I am thankful somebody was paying attention in customer service class. I wasn't asking for much; just to be treated like a human being and not another payment.

Posted by Elion


The Worldnet transition to AT&T dial up is a case poor communications by the transition support. My rating is almost positive, but very time consuming. I gave up the 800 support and tried the "chat" support. Slow but I got my answer.

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Posted by Dsteven


I am a retired BellSouth employee,and had a problem with a number calling me and not saying anything,after checking the number on my AT&T U-verse call back list,I counted 38 calls from this number,so I tryed to call the operator,and found there is none.I guess Randell Stevenson is going to kill this company just like the idot he is

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Customer Service
800-288-2020
Customer Support
866-456-2598

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