AOC Customer Service

User Reviews, Ratings and Comments



AOC customer service is ranked #3 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 158.75 out of a possible 200 based upon 5 ratings. This score rates AOC customer service and customer support as Satisfying.

NEGATIVE Comments

1 Negative Comment out of 5 Total Comments is 20.00%.

POSITIVE Comments

4 Positive Comments out of 5 Total Comments is 80.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Satisfying Overall Customer Service Rating

  • AOC

    Customer Service Scoreboard

    • 158.75 Overall Rating
      (out of 200 possible)
    • 1 negative comments (20.00%)
    • 4 positive comments (80.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 0.0 Issue Resolution
    • 8.0 Reachability
    • 4.0 Cancellation
    • 10.0 Friendliness
    • 9.5 Product Knowledge

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Posted by BreaRa


Might be a good monitor, but don't expect support if it fails. Mine lasted about 3 weeks and then got a blue line 1" from the left edge. It took days to get a RMA number. I shipped the unit and they got it on the 21st per UPS tracking. They acknowledged they got it on 12/27 in an email. I asked when the new one would arrive. I have not heard. its now the 5th of the following month. I called but after 10 minutes of music I gave up. I called sales to get a direct number for the head of tech support and I called him. His outgoing message said hes not taking messages and call number, which I had just tried.

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Posted by gary


got my refurbished aoc monitor back and seems to work fine so far. it took 8 wks to get my replacement after my initial call to the aoc call center (tech support in fremont, calif). took much longer than you promised. i think you need to improve in that area. special thanks to eric s. (fremont, ca call center) for asking his supervisor for the ok to send me a ups return shipping label. wouldn't have been able to afford to return my defective monitor if it wasn't for you. also, special thanks to romeo ignacio (fremont, ca tech support call center) for getting the request to send a refurbished monitor out to me. spoke to you twice and you were very gracious to me both times. you are a perfect model on how a customer service phone rep should be. thanks again to you both in the bay area.

Posted by AOC 1601FWUX


I purchased an AOC 1601FWUX monitor after first purchasing a competitors brand. I purchased the AOC because the other monitor would not work with my system (new Win10 Home, purchased in May of 2017. Every time I emailed tech support they would give me the same answer which never worked. After following the instructions twice to no avail I gave up and quit asking. I then saw the AOC monitor on Amazon and decided to buy it even though it was 30% higher in cost. Worth every penny. I had a minor issue when I installed it so I contacted AOC Tech Support and received a smae-day response from Romeo Ignacio. Romeo got in touch with Pin Hsieh who also got Eric Sablan involved. Eric actually called me but since I didn't recognize the number I sent the call to voicemail. The message Eric left was very detailed and directed me to exactly how to correct the problem. Less than a minute later my issue was resolved and everything was working as expected. Fantastic response by all three - these guys went above and beyond to take care of my problem and I highly recommend AOC products and will make them my first choice when I purchase again. Thank you Romeo, Pin and Eric!

Posted by Anonymous


13
Sep



Posted by Anonymous


9/13/17 4:34PM

Eric S. - AOC Support Thank you so much for your assistance today. After 2 weeks of trying to get this to work and finally getting to speak with you I am so excited to get my monitor working again. They are great travel monitors

Posted by Satisfied Customer


I just purchased a USB monitor but couldn't get it to connect. I called support and was able to reach them right away. Eric assisted me with the driver installation and setup and I was on my way within minutes. Thank you Eric and AOC for a great product and excellent service!!!

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888-662-9888

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