7-Eleven Customer Service

User Reviews, Ratings and Comments

7-Eleven customer service is ranked #898 out of the 939 companies that have a sportpref.ru rating with an overall score of 17.40 out of a possible 200 based upon 5 ratings. This score rates 7-Eleven customer service and customer support as Terrible.


5 Negative Comments out of 5 Total Comments is 100.00%.


0 Positive Comments out of 5 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • 7-Eleven

    Customer Service Scoreboard

    • 17.40 Overall Rating
      (out of 200 possible)
    • 5 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 1.0 Reachability
    • 2.0 Cancellation
    • 2.5 Friendliness
    • 1.5 Product Knowledge

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Posted by NWA

7-Eleven Corporate does not respond to customer complaints about their employees lack of training. They are in the business of selling as much crap as they can for as much profit as they can and they pay their semi-retarded employees a very small wage. Don't expect anything even close to good customer service! Grab some coffee or a cold drink, pay for it and get out of there without spending more time and money trying to deal with the Morons that work there!

Posted by Suzanne

How many stores are still left in St.Louis Missouri?

Posted by Anonymous

Horrible customer service,rude and not helpful. Blames all this problem on customers. Cashier needs to be Dealt with. Store# 35419 4239 Lemmon Ave. DALLAS,TX.


Nasty rude cashier, not a good person representing your small company.

Posted by Anonymous

I paid for a tea â bag and it .50¢ i have a thermal mug to put hot water in ... This guy is telling me say he charge me for hot water, he then says it's a refilling .. While I know you would have to purchase a item with liquids in it in order to be charged for a refilling... And I only purchase a tea bag, to make it worse I was alowed three times to purchase one tea bag and get hot water ... He says ima charge you for a refilling.

Posted by no name tag

7/11 2701 Lancadter ave wilmington delaware 19805 store #35688

Charge me for the wrong thing and i went back to check what he charge me for and i got 5 hot wings for 3.99 nd he charge me 7.45.... i came back...and he was like you havent payed for them.. when i told him that he did charge me for them but the wrong price he was trying to charge me again for them... and he said thatbhe dont want to deal with me no more. Gave me my money back... and he was you cant buy anything no more . And i didnt ate anything in the hole day and i was starting by the way its around 1 oclock in the morning. Im mad because i didnt ate anything because of that guy.... really disitesfied

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Company News
7-Eleven Launches Facebook Messenger Chatbot
7-Eleven launched a Facebook Messenger bot that allows consumers, in part, to learn about current promotions and find nearby 7-Eleven locations. Driven by Conversable, an enterprise conversational intelligence platform, the chat bot also allows users ...
7-Eleven Launches Simply Me Beauty Cosmetics
IRVING, Texas -- 7-Eleven has launched Simply Me Beauty, an affordable line of cosmetics created to appeal to millennial women. Available exclusively at 7-Eleven convenience stores, the makeup brand consists of 40 assorted items including cosmetics and ...
2000 7-Eleven Customers May Have Been Exposed to Hepatitis A
Up to 2,000 people may have been exposed to Hepatitis A after eating non-packaged food items or using the restroom at a 7-Eleven store in Utah, health officials said. The possible exposure affects customers who have consumed fresh fruit, self-serve ...