Posted by pierre
1and1 really sucks. How can that german company be fit for the us market?
they outsource all calls to people who do not understand what we say and do not answer the question.
Besides it is nearly impossible to cancel a domain name or a contract automatically with 1and1. you always need to go through somebody on the phone, and it takes hours to do anything.
Really bad service (not the fault of the operator who tries to do well, but the fautl of the one who designed and validated this crappy customer service).
Made my mind that I will be spending hours with 1and1 to transfer all my domains and hosting to godaddy. It will take time to cancel those contracts but at least when I am done, I can cancel my account at 1and1 and kiss them goodbye for real.